Asking the right questions
Engagement Methods & Interview Questions
The engagement methods used throughout this process enabled participants choice in how they wished to engage with the project, dependent on their individual or collective circumstances. Opportunities to participate was communicated using multiple forms of social media forums, poster distribution and formal hui presentations. Mechanisms that participants could use to engage included the following:
• On-line surveys
• Group and individual recorded interviews
• Marae-based noho wananga workshops
Interviews began in the Waitaha and Te Tai Poutini rōhe, firstly in December 2021 then over a 12-week period between June - August 2022. The interview phase of the project included the hosting of two noho wananga workshops in both rōhe.
Questions asked of tāngata whaiora and whānau remained the same across the two rōhe with slight variations to the questions for the West Coast. Likewise, questions asked of kaimahi remained the same across the two rōhe.
Further to the inquiry with kaimahi was the need to identify mechanisms that would support the capability and capacity of the Māori workforce within the sector.
The following were some of the questions asked:
Tāngata Whaiora and Whānau
• How did you find out about the services you are using?
• Have you ever used a kaupapa Māori mental health and addiction service?
• Prior to accessing a kaupapa Māori mental health and addiction service, were you aware that it was a kaupapa Māori service?
• When you entered a kaupapa Māori mental health & addiction service, what kind of service or treatment supports were you expecting to receive?
• When you entered a kaupapa Māori mental health & addiction service, what expectations if any, did you have of the kaimahi/staff working in the service?
• Is there anything about your experience of receiving treatment & support that worked well?
• Is there anything about your experience of receiving treatment & support you would change?
• Can you describe your process for referring tāngata whaiora to your service?
• Can you describe your process for receiving referrals from other services?
• How are whānau members included in your referral process?
• In your opinion, what does it mean to be a qualified and experienced kaimahi worker?
• In your opinion, why do you think there is a shortage of qualified and experienced kaimahi?
• What solutions could you propose to increase the capacity of kaimahi within the mental health and addictions workforce?
• How would you expect an organization to incorporate Te Ao Māori into health practice? Has this expectation been meet in the past? If so, how? If not, why not?
• Can you describe a time within your mahi where being a Māori practitioner was validated or compromised?
• What could be improved to make your workplace a better place to practice?
• As a practitioner, how are you supported to build your skill set and knowledge base?
• What specific skills and knowledge do you consider to be essential when working with tāngata whaiora and their whānau?
• Which of these, if any, would you consider to be compulsory learning for all practitioners?